Inside-Out Transformation

Helping people change their outlook on what is possible and appropriate for them to do

Challenging people to become accountable for what they commit to and actually achieve

Supporting employees and managers as they grapple with the inevitable ambiguities and conflicts that come with
organizational change

Making unprecedented achievement a way of life within the organization

Aligning personal values and commitments with organizational goals and standards

Making the commitment to service excellence an organization-wide commitment